Baby Train recognises that with the current COVID-19 pandemic, you may have a number of extra concerns. We are working very hard to ensure that we can do everything possible to support our customers.
We are committed to continuing to provide our best customer service as usual and will be regularly updating the below information.
FREQUENTLY ASKED QUESTIONS
Is Baby Train still open?
Our physical store is open for Click & Collect pick ups only. We strongly encourage you to shop online for convenient delivery to your home... or call us to process your purchase over the phone and then come and pick up from our store.
For stock availability or if you have any questions about products, call us on 03 9558 0010
Health and safety measures.
Our highest priority is the health, safety and well-being of our customers and our staff and providing a safe environment for everyone.
- We have increased cleaning and sanitisation of our store
- We ask staff and customers to ensure that they are maintaining safe hygiene practices
- We are ensuring that the distance of at least 1.5 metres between each person is being maintained in our store
Are there any delays in shipping goods?
Provided the items ordered are currently in stock, we are still able to ship your items within 48 hours of orders being placed. At this stage we are not experiencing any delays. You can also choose store pick up when buying online. If the item you choose is temporarily out of stock, you will be advised of when the item will be available.
Does Baby Train do Car Seat Fittings for my car?
At the moment, due to COVID-19, we have suspended ALL Car Seat fittings until further notice.