Refunds & Exchanges
If you are not 100% satisfied with you purchase Baby Train is happy to offer an exchange or credit note within 30 days of purchase. We encourage all customers to choose wisely when purchasing as Baby Train does not offer exchange, credit notes or refunds on change of mind items. Proof of purchase must be provided when seeking a refund or exchange.
Refunds are available to customers who have purchased a faulty or defective product. In order for a refund to be processed an original proof of purchase receipt must be presented with the goods being returned.
Baby Train encourages all customers to consider their purchases carefully as we do not offer refunds on change of mind items. Where possible we will accommodate providing a proof of purchase is provided, goods are resalable and are returned within 7 days.
Baby Train is happy to offer a credit note or exchange on an item purchased and returned within 30 days. In order for an exchange or credit to be processed an original proof of purchase receipt must be presented with the goods being returned.
Credit notes are valid for a period of 12 months from the date of issue and are cannot be replaced if lost or stolen.