Refunds & Exchange policy
Change Of Mind:
We encourage all customers to choose wisely when making a purchase as Baby Train does not offer refunds on change of mind items. If you are not satisfied with your purchase, Baby Train will endeavour but not guarantee to offer an exchange or credit facility (this excludes sale and clearance items). Goods must be unused in original packaging with proof of purchase provided when seeking a credit note or exchange. All warranty claims must be assessed by the manufacturer prior to any refund, exchange or credit being raised. All items sold by Baby Train are covered by usual Manufacturer's warranty. To make a warranty claim, the buyer must return the item to be assessed back to Baby Train at their own expense.
Refunds and exchanges are available to customers who have purchased a faulty or defective product. In order for a refund or credit note to be processed, original proof of purchase must be provided when returning the goods to your local store for warranty assessment.
WARRANTY DOES NOT COVER:
- Normal wear and tear
- Corrosion or rust
- Incorrect assembly or the installation of third party parts or accessories not compatible with the original design
- Accidental or intentional damage, abuse or neglect
- Commercial use
- Improper storage/care of the item
returns via mail:
Customers returning items via post will be responsible for all shipping and handling fees. When returning any item via mail for warranty assessment, picture proof and tracking is required. After Baby Train receive the parcel and warranty issue is approved, we will refund, exchange or credit note your purchase.
Credit notes are valid for a period of 12 months from the date of issue and are cannot be replaced if lost or stolen.